Excellence in Customer Service
1:30 PM - 4:00 PM ET
0.25 Continuing Education Units
What is an e-Learning?
An online course where participants register individually and access the session with a direct email. Sessions are typically 2.5 hours (1:30pm ET - 4pm ET) each day. Attendance is recorded and upon successful completion, CEUs are applied towards certification requirements.
Description: Customer service is the deciding factor in whether or not an agency meets its bottom line every month. Effective communication not only improves relationships and results externally with agency clients, but internally with agency staff. This one-day training program will focus on the new wave of customer service and how perfecting the details of communication can make your agency’s customer service excellent. Public Housing is no longer the housing of last resort. Through efficient customer service, you can help make that idea a reality. Filled with continuous classroom interaction, this is one session you do not want to miss!
· Recognize elements of communication that you must improve for yourself;
· Understand how effective customer services affects the fiscal health of an agency
Who Should Attend?
Every staff member of the agency is recommended to take this course. Excellent customer service should happen at every level.